Every Robodolls order starts as a request, not a payment. Here is the full journey.
1. Fill your cart
Browse the shop, pick a model, and choose a variant — color, height, and configuration change the price and availability. Your cart lives in your browser; nothing is sent until you check out.
2. Submit the request
At checkout we only ask for what a manager needs to reach you: name, email, optional phone, and the delivery address. You get a request number like RD-100123 and a confirmation email with a tracking link.
3. The manager conversation
Within one business day a manager confirms the configuration, quotes delivery for your country, and agrees on payment and timing. Questions about maintenance, accessories, or firmware? Ask in the same thread.
4. Track until it ships
The tracking page shows your requests status — from *new* through *arranging delivery* to *shipped* — using just your request number and email. When the status changes, we email you automatically.
5. Delivery from Shenzhen
Every product ships from our Shenzhen fulfillment center with an international warranty and multilingual documentation. The manager arranges the carrier and import details per country.
Thats the whole process — designed so you never need an account to buy from us.